Helpdesk

ILC Diliman Helpdesk is a support ticket system for efficiently addressing concerns relating to ILC Diliman services. A support ticket can be filed at dilc.info/help or by emailing uvle@up.edu.ph (for UVLe-related and other concerns or ovle@dilc.upd.edu.ph (for OVLe-related issues). For the faculty, texting is also possible via 0928-839 3265.

Features:

• consolidation of messages from various channels (email, fax, phone, SMS)

• grouping of staff operators by departments or teams

• alerts and notices for received messages and overdue tickets

• reporting of team and individual performance between periods

• autoresponse or acknowledgement of receipt of message

• assignment or transfer of ticket to another individual or department or team

• internal notes for tickets to help clarify the issue before sending out the response

• knowledge base of pre-made responses

• archival of concerns and responses; support history

• role-based access for staff and users

for more information visit this link.

UPCurrents

UPCurrents is a personal updater for things UP (University of the Philippines). It automatically gathers UP-related news, updates, RSS feeds, videos, event calendars (music, sports, arts, academic). UPCurrents also plays UP-FM, an online music radio of the university, and DZUP.

ILC Website

The Interactive Learning Center or ILC Diliman is under the Office of the Vice Chancellor for Academic Affairs (OVCAA) mandated to help in the development of faculty expertise in the use of technologies in teaching and learning. It is located at Magsaysay Avenue corner Apacible Street. ILC Diliman operates the on-line learning management system of the university, as well as promotes the production and use of interactive instructional materials. ILC Diliman aims to facilitate and supplement teaching and learning through the use of education technologies. It aspires for the mainstreaming of the development, application and promotion of interactive learning. It strives to go beyond producing products and delivering services through the active and collaborative participation of the entire academic community. ILC Diliman: promoting education technologies for Invaluable, Leading-edge, Collaborative and Dynamic teaching and learning!

Mission:

To support, enhance, and advance teaching and learning through the use of technologies and innovations and be responsive to changes and emerging trends and needs on methods and practices of teaching and learning; specifically:

• to promote use of technologies for teaching and learning;

• grouping of staff operators by departments or teams

• alerts and notices for received messages and overdue tickets

• reporting of team and individual performance between periods

• autoresponse or acknowledgement of receipt of message

• assignment or transfer of ticket to another individual or department or team

• internal notes for tickets to help clarify the issue before sending out the response

• knowledge base of pre-made responses

• archival of concerns and responses; support history

• role-based access for staff and users