Uvle

UVLe – Safe Exam Browser (SEB) Announcement November 26, 2024 Dear UVLe Users, We would like to inform everyone about the issue affecting the latest version of the Safe Exam Browser (SEB) application, commonly used to secure UVLe Quizzes. The problem occurs on macOS and iOS devices despite running the latest or old OS versions, while the newest version in Windows works perfectly fine. After thorough testing, the following has been discovered: Safe Exam Browser’s (SEB) latest version triggers errors such as “Loading NEW SEB Settings Not Allowed!”, a red screen with texts such as “SEB is locked!”, and “System security feature is disabled!” when launching UVLe SEB Quizzes on macOS and iOS devices. To guarantee uninterrupted exam sessions, we recommend the following: Completely uninstall the current version of SEB on your device (if you are experiencing the issues mentioned above). Install Safe Exam Browser 3.3.3 which is more stable. Avoid updating SEB until a stable new release is officially announced. Thank you for your understanding and cooperation, as we are closely monitoring this issue and will provide updates as soon as the SEB team addresses these bugs in future releases. For additional questions, you can send your tickets to https://helpdesk.ilc.upd.edu.ph/. Thank you for your understanding and cooperation.

Dear UVLe users, We regret to inform you that the University Virtual Learning Environment (UVLe) experienced an unexpected outage on 4 March 2024, starting at 4:00 pm. Service was restored on 5 March 2024, at 5:45 am. Unfortunately, two of the three database replicates got corrupted due to improper shutdowns resulting from errors, with incidents occurring on 1 March and the most recent one on 4 March. Consequently, some data, including quizzes, assignment submissions, and edits, has become irrecoverable despite multiple recovery attempts by the UVLe Team. We have loaded a backup from 1 March 2024, at 2:00 am, to ensure UVLe is operational at the earliest possible time. Additionally, we are taking additional measures to prevent such interruptions in the future, including increasing our monitoring and alarm systems. For now, we have also created backups of the corrupted database to see if there are other ways to recover the data. We will do our utmost to restore the data but we cannot guarantee that all the data will be intact. This is due to the nature of the corruption and the data that we can restore is limited to what was not influenced. We sincerely apologize as we understand that the whole UP community was affected by this. We were unable to foresee this potential failure in the system. We will continue trying to recover the data to understand as well how we will recover the data faster, regardless if the data is still relevant due to the potential actions that you might take. For any inquiries or clarifications, please contact us at ilcdhelpdesk.upd@up.edu.ph. We apologize for any inconvenience caused and assure you that we are committed to preventing similar occurrences in the future. Thank you for your continuous support.