UVLe Emergency Maintenance Announcement November 16, 2021 Dear UVLe Users, We have received reports on some issues regarding the use of UVLe. We will be conducting an emergency maintenance for UVLe on 16 November 2021 at 11:00pm – 11:30pm. UVLe will be inaccessible during the maintenance period. We apologize in advance for the inconvenience and we would like to thank you very much for your understanding. Best, UVLe Team
UVLe Announcement Announcement November 11, 2021 Dear UVLe Users, We would first like to apologize for the downtimes of UVLe during the past month:Oct 21 – 12:19pm-2:20pm – due to database storage issuesNov 8 – 11:30am-12:20pm – due to internal network issues, private IP conflictsNov 8 – 4:30pm-5:00pm – due to file conversion issues, and subsequent issues with load balancing. As we have diagnosed the causes of these issues, we have resolved the causes for these major errors. And we continue to endeavor to ensure that these cases are rare if they do happen – striving for 99.5% uptime. During the scheduled maintenance done on Oct 25, we also added additional functionalities within UVLe. Of note is EdPuzzle (pro trial) – easily create beautiful interactive video lessons. We are given a free pro subscription until December 2021. We encourage those that want to level up their online teaching to try this resource. Other features that were included are:Peer Assessment – a group assignment submission combined with peer grading.Forum (Advanced) / Open Forum – enables participants to have asynchronous discussions with anonymous posting.Date Report tool – lets you edit all the dates for all activities. The UVLe team is still working on resolving other reported issues based on your feedback in our helpdesk. In case you have immediate concerns, please don’t hesitate to open a ticket at ILC Diliman Helpdesk or email ILC Diliman Helpdesk Support at ilcdhelpdesk.upd@up.edu.ph. Thank you very much for your continued support. Best,UVLe Team
Helpdesk Maintenance Notice Announcement November 03, 2021 Please be advised that the ILC Diliman Helpdesk will undergo system maintenance on 05 November 2021, 8:00 am to 9:00 am. During this period, the ILC Diliman Helpdesk website will be inaccessible. The maintenance will cover the following activities: 1. Security updates2. Implementation of a Customer Satisfaction Survey for resolved/closed tickets For immediate assistance, please don’t hesitate to leave a message on our Facebook Page, or email our Helpdesk Support. Helpdesk Email: ilcdhelpdesk.upd@up.edu.phFacebook Link: https://www.facebook.com/ilcdiliman Thank you very much for your understanding! Best,ILC Diliman
