Helpdesk

ILC Diliman Helpdesk is a support ticket system for efficiently addressing concerns relating to ILC Diliman services. A support ticket can be filed at dilc.info/help or by emailing uvle@up.edu.ph (for UVLe-related and other concerns or ovle@dilc.upd.edu.ph (for OVLe-related issues). For the faculty, texting is also possible via 0928-839 3265.

Features:

  • consolidation of messages from various channels (email, fax, phone, SMS)
  • grouping of staff operators by departments or teams
  • alerts and notices for received messages and overdue tickets
  • reporting of team and individual performance between periods
  • autoresponse or acknowledgement of receipt of message
  • assignment or transfer of ticket to another individual or department or team
  • internal notes for tickets to help clarify the issue before sending out the response
  • knowledge base of pre-made responses
  • archival of concerns and responses; support history
  • role-based access for staff and users

for more information visit this link

Thanks to the developers:

Jastinne Cesar Macalalad
Cristina Dalupan
Daniel Villareal
Tristan Jake Alcantara

Helpdesk

helpdesk

Helpdesk

Let us respond to requests efficiently and serve you better!